Qondor

Useful resources for new users, whether the company is new or established with Qondor

I am a new user, where do I start?

Self-learning resources for new users of Qondor Sales

Get started with Qondor Sales

📽️Superusers webinar

📽️Suppliers webinar

Your guide to get the most out of your Qondor Trial

Trial guide

Nitu Kaur Sabbharwal

Stine Karlsen O'Connor

Andrea Hellener

Learn and tick off the essentials for a flying start in Qondor

Get started

How to access Qondor

General Qondor concepts explained

Martin Moen

Access and overview

General overview of the onboarding process to become production ready in Qondor

Onboarding timeline

Critical Success Factors for Onboarding

The Product owner role is key to realising expected value and achieve long term success with Qondor before, during and after "Go Live"

Qondor Product owner role

Dedicate key users to utilise Qondor's full potential for your organisation

The Qondor Superuser role

Perra Skoog

Prepare the organisation before full onboarding

How to add and deactivate users, define access points and reset your password

User Administration

Project manager, Office admin, Super admin

User roles and access points

Customise Qondor to your organisation's work processes, routines and guidelines, to make onboarding more tailored for all users.

Superuser tasks before full user onboarding

An essential task to ensure a smooth email flow in Qondor using the  customer's domain without hassle.

Email verification - why and how to do it

Top tips to minimise email bounces and improve delivery success

Tips to reduce email bounces

Overview of all settings available to Office admins, utilise to gain maximum value from Qondor and generate accurate reporting data

Customise your Qondor

Keep all your customer details, projects and insights in one place for easy access and oversight.

Build and manage your customer database

How to import customers into Qondor to build your customer database

Import Customers

Everything you need to know about adding, updating and removing contact persons—and giving them access to Qondor’s Customer Web.

Customer contact persons

Learn where your customer requests originate

Tracking the source of Leads

Report on the types of business you are handling

Project Categories

Define cancellation reasons to suit your business and understand why customers cancel

Administer cancellation reasons

Define project stages for more accurate financial forecasting and overview

Project Stages for financial forecasting

Define product categories to segment and report accurately on the usage of products

Product categories

Create new fields for Project settings to collect alternative data for reporting purposes

Project custom fields

Define rules for your Qondor office for a standardised and more effective way of working.

Office Settings

Avoid repeating this task and ensure necessary conditions are always included in all offers

Set standard Terms & Conditions for offers

Match your Qondor with your organisation's structure

Teams

Standardise texts for quality assurance, spend time on what really matters, not on repeating tasks

Text templates

Learn what articles on prices are, why they are needed and how to administer them

VAT articles

How Office and Super admins can create and administer a supplier database to enable Project managers to generate data on use of suppliers

Build and report on Suppliers

A step by step on how Super admins/Office admins can import suppliers into Qondor

Import Suppliers

Add customer specific fields to be completed on customer invoice specifications.

Customer invoice custom fields

Collect and manage extra customer details in Qondor with custom fields - personalise data, segment customers, and improve external reporting.

Customer custom fields (beta)

Working in a multi-office environment as a Project Manager

How Super Administrators can give users access to multiple offices within their Qondor environment

Set up multi-office access for users in Qondor

Easily search, filter and export contact information linked to your customers and suppliers in Qondor, to stay organised and efficient.

Contact list overview

Set up a Qondor office

Find answers and get help from Intercom Support and Community Experts

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