Qondor

How to add and deactivate users, define access points and reset your password

How to add and manage users

Understand user roles, access levels and admin permissions for registering users in Qondor.

Understanding user access levels and who can register users in Qondor

Customise Qondor to your organisation's work processes, routines and guidelines, to make onboarding more tailored for all users.

Superuser tasks before full user onboarding

An essential task to ensure a smooth email flow in Qondor using the  customer's domain without hassle.

Email verification - why and how to do it

Top tips to minimise email bounces and improve delivery success

Tips to reduce email bounces

Overview of all settings available to Office admins, utilise to gain maximum value from Qondor and generate accurate reporting data

Customise your Qondor

Keep all your customer details, projects and insights in one place for easy access and oversight.

Build and manage your customer database

How to import customers into Qondor to build your customer database (Office admins)

How to Import Customers into Qondor

Everything you need to know about adding, updating and removing contact persons—and giving them access to Qondor’s Customer Web.

Customer contact persons

Learn where your customer requests originate

Tracking the source of Leads

Report on the types of business you are handling

Project Categories

Define cancellation reasons to suit your business and understand why customers cancel.

Administer cancellation reasons

Define product categories to segment and report accurately on the usage of products

Product categories

Create new fields for Project settings to collect alternative data for reporting purposes

Project custom fields

Define rules for your Qondor office for a standardised and more effective way of working.

Office Settings

Avoid repeating this task and ensure necessary conditions are always included in all offers

Set standard Terms & Conditions for offers

Match your Qondor with your organisation's structure

Teams

Standardise texts for quality assurance, spend time on what really matters, not on repeating tasks

Text templates

Learn what articles on prices are, why they are needed and how to administer them

VAT articles

How Office and Super admins can create and administer a supplier database to enable Project managers to generate data on use of suppliers

Build and report on Suppliers

A step by step guide on how Super admins or Office admins can import suppliers into Qondor.

How to Import Suppliers into Qondor

Add customer specific fields to be completed on customer invoice specifications.

Customer invoice custom fields

Collect and manage extra customer details in Qondor with custom fields - personalise data, segment customers, and improve external reporting.

Customer custom fields (beta)

Working in a multi-office environment as a Project Manager

Enable users to work across multiple offices in the same Qondor environment

Set up multi-office access for users in Qondor

Easily search, filter and export contact information linked to your customers and suppliers in Qondor, to stay organised and efficient.

Contact list overview

Manage who can update name and address fields on invoices without changing the customer record.

Control access to editing customer details on invoices

Super admins have access to manage the office’s default design so all new projects automatically use your company branding across offers, forms, programmes and invoices.

Set and manage your office’s default design

This article explains how Qondor supports margin-based VAT calculations for businesses operating under the Tour Operators Margin Scheme (TOMS).

TOMS and Margin-Based VAT in Qondor

Nitu Kaur Sabbharwal

Perra Skoog

Marius Nagel-Petersen

Set up a Qondor office

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.