How your company get started with Qondor depends on your requirements and the size of your organisation. Thus, the onboarding timeline will differ depending on the above, and the Qondor Customer Success Team will tailor the onboarding to your needs. However, below is an estimated overview of the path to get production ready.
Note that any integrations or customisations are not taken into consideration in this overview.
Within 1 week of signing up
Onboarding talk with customer owner and Superuser(s), agenda for discussion:
Qondor technical setup
Any integrations or customisations
Dates for workshop/setup of sales templates, user training and production start
Internal roles and responsibilities
Critical success factors and goals
Within 1 week of signing up
Basic Qondor office ready and access given, pending any integrations and customisations.
Within 1-4 weeks of signing up
Training sessions/workshop(s) with superuser(s) completed, sales templates set up.
When Sales templates are ready
Training for all users and production start
1 month after production start
Business review/follow up
3-6 months after production start
Further training session(s) completed
6 months after production start
Business review/follow up, report on adoption and process, user statistics
Further training if needed
Yearly
Business review
Further training if needed