Accommodation products are essentially for Project managers to present hotel(s) or other overnight accommodation options. Using the accommodation product to display accommodation instead of a standard product allows you to clearly display the room type, stay period, the number of rooms available per room type and prices. It is also possible to choose how the price is displayed on the offer.
CREATE AN ACCOMMODATION PRODUCT
Once you have created your offer, you can start adding products.
Click the hotel symbol at the bottom (or press Alt+3) to add an accommodation product to your offer.
If you already have products in your offer and want to place the accommodation product in a specific spot, use the three-dot menu to insert it into that row.
💡 Tip: Hold Ctrl and the hotel symbol to add an accommodation product and go straight into full product edit mode (where you must add the room nights and prices, and have the option to include descriptions, terms and conditions, images and other settings).
FILL IN ACCOMMODATION PRODUCT DETAILS
If you are not already in full edit mode, click onto the product name to open the following dialog:
Project managers must define the room types and stay dates. You can also add prices here, if needed.
GENERAL & PRICING
Add a name that clearly describes the product for both internal use and your customer. In most cases, this will be the hotel name.
Activate on: Offer will be automatically checked. If you use forms and you want to reuse this product later on a form registration, you can check this option at any time to enable reuse.
Product category: Product category can be amended here. (This may not be available in your office. Refer to your internal routines.)
Name on invoice (optional): Only fill this in if you want a different name to appear on the invoice than the one shown in Offer admin.
Product internal remarks
Project managers can save internal remarks for products in Offer admin to keep track of important details like supplier information or internal notes. This also helps colleagues access the same information when viewing the offer.
Common scenarios:
Special requests: document client-specific needs (e.g., "VIP room requested for CEO").
Internal handover notes: share updates for team continuity (e.g., "follow up with supplier on hotel availability").
Error tracking: flag and resolve issues (e.g., "price discrepancy in supplier quote—awaiting correction").
Collaboration notes: share internal feedback (e.g., "review this contract for compliance before approval").
How to add product internal remarks:
1. From Offer admin (the quickest way!).
i) Click the three-dotted menu
ii) Click "Product internal remark"
iii) Add your remarks and remember to save!
2. From full product edit mode.
i) Go into the product by clicking the product name.
ii) In the first tab, "General & pricing", scroll down the page to "Product internal remark".
iii) Add your remarks and remember to save!
📄A notes icon appears when internal remarks are saved on a product, making it easy for colleagues to spot.
Hover over the icon to preview the remarks, or click it to view or edit them directly in Offer admin.
Add room nights
Click Add room to expand the Rooms and Nights tab; here you can define the available room types and allotment for the accommodation product.
Name: enter the name of the room type, example: Twin room
Room position: If you have more than one room type, specify the order you would like the rooms to appear in in the offer.
Guests per room: the number of guests that can stay in the room as per the hotel/accommodation policy. (Choose from 1-3 people. If you need to add more than 3 guests, then select 'more than 3 guests' and Qondor will allow you to manually type a number.)
Click add night to present the number of nights available and that are part of the accommodation product.
Enter the date (this is per night) and the number of rooms available as part of the accommodation product.
Complete in and out prices, prices should be entered per room (not per person). You may need to add more than one price and article, for instance if the room is including breakfast and the VAT is calculated separately for the room and breakfast.
In Price Settings select the relevant VAT article(s).
Check the option to include VAT, if VAT is included within the inputted prices. If this option is not checked, then Qondor will calculate the VAT and add this to the price to be paid.
❕ Delete room deletes the room type.
❗ Delete will delete the entire accommodation product.
OFFER CONFIG
DISPLAY NAME
Name on offer: If you want to display a different product name to your customer than the one used internally in Offer admin, you are able to enter text here.
SETTINGS:
Offer status (can also be set via Offer admin): This indicates the status of the product, as responded to on the offer. You can expand the dropdown if you need to override the product status on the offer. This could be in the case that you have received an answer from your customer by phone or email and you need to make the change yourself.
Published (can also be set via Offer admin): A checked box indicates if the product is published on the offer. Publish or unpublish the product from here.
Mandatory: If the offer cannot be accepted without this product, then you can choose to make the product mandatory by checking the checkbox. (The customer will be reminded to accept this product if they try to accept the offer without accepting the mandatory product.)
Hide price table: Enabling this will hide the price table along with the accept button. The room information will also be hidden. Only the image and description will be displayed. Check this option if you want to present this product as an information only product. (This option will not be available if the product is within a product group.)
Hide feedback section: This will hide the 'Send feedback to Project manager' part of the product. Customers will not able to comment on the specific product in the offer.
Display total price row: This is only recommended when the product has more than one price-line, for instance if there is more than one room type. If checked, this will display as the final row on this product and simply displays the total price of the accommodation.
TERMS & CONDITIONS
If the product has its own terms & conditions separate to the overall offer terms & conditions, then we recommend including this here. You can either manually enter the text or upload an existing file.
DISPLAY PRICES
Your office will most likely be set up to display prices for accommodation per offer.
However, if you need to change this, go to Offer settings, disable Use office defaults at the top of the page, and choose your preferred accommodation display price setting from the drop-down.
Note: This setting only applies to the Customer web.
You can also choose to show prices including or excluding VAT, and whether to display total prices.
OFFER DESIGN
IMAGES
If you want to make your offer more visual and provide more information about the accommodation, then you can add images and a description here. We strongly recommend adding images to make your offer more appealing to engage customers and provide them with a better sense of what is being offered. Qondor has 5 image templates in Offers available for use, including an image slider (which alternates images automatically). All you need to do is select the template you'd like to use and upload your image(s).
💡 Check out the Image templates and image sliders article for tips on how to best present your images or include an image slider.
Introduction: Text entered here is displayed directly under the product name and images in the offer. (If using a product group, then this text will be hidden within a 'read more' button in the price table.)
Description: Text entered here is hidden within a 'read more' button and is useful for displaying less crucial information. This is also useful if you want to include more product information but want to keep the offer compact.