To engage your participants and create added value to an event, send SMS to participants to ensure a personal touch and even happier customers!
If your office does not have an active SMS subscription, order here and learn more about SMS here.
WHERE DO I GO TO SEND SMS TO PARTICIPANTS?
You can send SMS to participants from the following pages:
Participants (multiple and individual)
Bookings (multiple and individual)
Lists
Send from Participants
Select the participants you are sending SMS to and click the SMS button.
To send an SMS to an individual participant: Hover over their participant card in the Email column and click their mobile number.
To send to all participants: Select the checkbox in the header row to include everyone in the list.
💡Use text search to filter and narrow down recipients if needed.
Send from Bookings (if you have a registration form)
(you can set a filter or search to narrow down the list of recipients):
Send from Booking details on a specific booking
Send from a list of Participants
(you can also search in the list to narrow down the list of recipients):
DEFINE YOUR MESSAGE
Define your message
When you click to send a SMS message, a SMS dialog will appear and here you can type your message.
Personalise your message and include important information.
Use merge tags which allow you to personalise SMS messages and include office, project, customer or participant information.
A merge tag retrieves the information automatically so you don't have to manually input the information. You only need to insert the merge tag once, and the recipient will receive the SMS with the information relevant to them.
💡 If the participant is connected to a booking, the Booking merge tags will also show. If you have participant custom fields, these will also appear as merge tags 👇🏽
Example: if you are sending a SMS to several participants and want to personalise it by first name, one named Jane, and the other John, all you have to do is type one SMS and use the Participant - First Name merge tag and Jane will receive a SMS with her name and John will receive exactly the same SMS but with his name.
In the screenshot below, it also shows the Project name and Location merge tag which will insert the name of the event and location.
Created a Qondor program?
Send the program via Qondor by clicking [program_link] to insert the link to the program.
📌[program_link] will only show if the program is assigned to the participant.
Good to know
If you include more than 160 characters in your message, the cost of sending the message will increase. You will be notified when you write long messages. We advise you to keep your messages short if you want to keep costs down.
We advise not to use shortened links from, for example bit.ly. This is because it may cause receiving telecom operators to stop the message from reaching the receiver due to security measures, even though the SMS has status sent in Qondor.
Customer Sender ID
HOW MANY SMSs HAVE BEEN SENT?
View an overview of SMS messages sent per project in Project details:
An overview of total SMS messages sent in your office can be found in the Settings menu (available to Office admins only):
VIEW A HISTORY OF SENT SMS
Everywhere you can send SMS, you see a menu option for "Communication center". Here you can see all SMS and emails sent from the project.
The screenshot shows it is filtered on today, but you may filter on last 7 days, last 30 days or All and only view SMS and not emails sent.
Click the eye icon on the right to view full details for the message sent.
