WHY USE SMS IN QONDOR
Project managers in Qondor can use SMS to:
✅ Send event programs/itineraries directly to participants.
✅ Share important updates on travel, activities, program changes, payments, and name reporting.
✅ Send timely reminders about passports, dress codes, seating arrangements, seminar groups, and more.
✅ Communicate with customer contacts in emergencies for quick and effective coordination.
✅ Reach attendees worldwide with domestic and international messaging.
✅ Track sent messages and recipients to maintain clear communication records.
Qondor SMS ensures that your attendees stay informed, engaged, and prepared for every aspect of your event.
Example of a SMS sent to a recipient from Qondor:
PRICING
We’ve made SMS pricing simple and cost-effective with bulk pricing per office.
Prices are in Euros, and we will convert to your local currency when invoicing.
📌 1 segment = 1 SMS of 160 characters
Example: Sending one SMS (including a link) with 300 characters to 500 people equals 1,000 SMS segments.
💬 5,000 SMS segment package: €600
GOOD TO KNOW
✅Participants must have both a country code and phone number registered in the Qondor "Phone" field to receive SMS messages.
⚠️ Important: Always ensure you are only sending SMS messages to recipients who have explicitly opted in. Avoid sending unsolicited messages or contacting individuals who have not registered or given their consent. This helps maintain trust, compliance, and adherence to legal and ethical standards.
Prepaid Packages
SMS packages are prepaid and non-refundable.
You are not able to send SMS unless invoice is paid by bank transfer or credit card.
If you pay by credit card, packages can auto renew when they run out (so you don't need to re-order). From your Office settings in Qondor you can see how many messages you have left.
A package can be split between offices at the time of purchase, but can not be moved between offices.
Other information
Pricing can change at any time, but you keep the available list price on already purchased packages.
Keep in mind that a message of more than 160 characters is actually two messages combined into one, hence long messages incur higher costs. Please keep this in mind when presenting SMS options to your customers.
Messages can be sent both internationally and domestically.
At this point SMS messages can not be replied to by the recipient.
If you have purchased an SMS package without auto-renew and run out during a sending of SMS in bulk, Qondor will send them all and you will be invoiced for the negative amount.
Twilio is Qondor's SMS provider. Click here to view a list of countries that support alphanumeric sender ID (which countries messages can be sent to).
SMS POLICY AND TERMS
As part of Qondor's ongoing effort to help you build safe and trusted communications with your customers, it is necessary for us to remind all customers using Qondor SMS about the importance of adhering to our SMS provider Twilio’s Acceptable Use Policy, Messaging Policy and Terms of Service.
It’s important for all Project Managers using Qondor SMS to understand how to communicate with customers in compliance with these policies. If you need our assistance in explaining these policies to your team or ensuring compliance, we are happy to help. If we identify a violation of these terms or policies, we will work with you promptly and in good faith to help you achieve compliance, provided circumstances allow.
By purchasing Qondor SMS and to keep sending SMS text messages from Qondor, you accept the above mentioned terms. If you have any questions on this, please don't hesitate to contact us via support@qondor.com.
HOW TO ORDER
STEP BY STEP GUIDE TO SENDING SMS
It's simple! Check out the below articles for a complete guide: