WHY USE SMS IN QONDOR
Project managers in Qondor can use SMS to:
Send Programs to participants
Inform participants of important messages/changes such as:
Travel and activities.
Program changes.
Payments and name reporting.
Remind participants to remember to pack their passport, inform on dress code, which table they are placed at for dinner, which seminar group they belong to, etc.
Send messages to customer contact persons in case of emergencies.
Send messages both domestically and internationally.
Keep control of sent SMS and recipients.
Important: Always ensure that you are only communicating with recipients who have explicitly opted in to receive SMS messages. Avoid sending unwanted or unsolicited messages, and do not contact individuals who are not registered or have not provided their consent. This helps maintain trust and complies with legal and ethical standards.
Please note that to be able to send SMS to participants, they must must have a country code and phone number registered in the Qondor "Phone" field.
PRICING
To make it easy for everyone, SMS is bulk-priced per office. Prices are in Euro, and we will convert to your currency when invoicing:
1 segment = 1 SMS of 160 characters.
Example: 1 SMS message with a link and text of a total of 300 characters to 500 people is 1 000 SMS segments.
5 000 segments SMS package: € 600
GOOD TO KNOW
Prepaid Packages
SMS packages are prepaid and not refundable
You are not able to send SMS unless invoice is paid by bank transfer or credit card
If you pay by credit card, packages can auto renew when they run out (so you don't need to re-order). From your Office settings in Qondor you can see how many messages you have left.
A package can be split between offices at the time of purchase, but can not be moved between offices.
Other information
Pricing can change at any time, but you keep the available list price on already purchased packages.
Keep in mind that a message of more than 160 characters is actually two messages combined into one, hence long messages incur higher costs. Please keep this in mind when presenting SMS options to your customers.
Messages can be sent both internationally and domestically.
At this point SMS messages can not be replied to by the recipient.
If you have purchased an SMS package without auto-renew and run out during a sending of SMS in bulk, Qondor will send them all and you will be invoiced for the negative amount.
Twilio is Qondor's SMS provider. Click here to view a list of countries that support alphanumeric sender ID (which countries messages can be sent to).
SMS POLICY AND TERMS
As part of Qondor's ongoing effort to help you build safe and trusted communications with your customers, it is necessary for us to remind all customers using Qondor SMS about the importance of adhering to our SMS provider Twilio’s Acceptable Use Policy, Messaging Policy and Terms of Service. It’s important for all Project Managers using Qondor SMS to understand how to communicate with customers in compliance with these policies. If you need our assistance in explaining these policies to your team or ensuring compliance, we are happy to help. If we identify a violation of these terms or policies, we will work with you promptly and in gallowth to help you achieve compliance, provided circumstances allow.
By purchasing Qondor SMS and to keep sending SMS text messages from Qondor, you accept the above mentioned terms. If you have any questions on this, please don't hesitate to contact us via support@qondor.com.
HOW TO ORDER OR ANY QUESTIONS?
Order your SMS package here or send an email to support@qondor.com if you have any questions.
LEARN HOW TO SEND SMS