Two-factor authentication (2FA) adds an extra layer of security to your users accounts by asking for two types of verification. Each time they log in they will need to enter their password and provide a unique code. This powerful method reduces the chances of unauthorized access, protects against password-related issues and strengthens defences against phishing attacks. By using 2FA, you can significantly improve your online security and better protect your personal and financial data.
ℹ️ Can't see the Authenticator app option when editing a user?
When editing a user, the Authenticator app option is only visible in one of two situations:
The user being edited already has Authenticator app set as their current 2FA method, or
The person doing the editing is a Qondor Employee (internal Qondor staff).
If you are a Super Admin enabling the authenticator app on a user for the first time and don't see the option, please contact support@qondor.com for assistance.
SETUP STEPS FOR ENABLING 2FA FOR YOUR USERS
1. Verify the default 2FA method for the Office (if not already enabled).
In Office settings, in the General tab, under Miscellaneous, you can find the setting for "Default 2FA method". If this setting is not set to "Authenticator app", contact support@qondor.com and our team will do it for you.
Once enabled by our support team, any new users created from that point on will have this setting as the default.
This setting does not affect existing users. For existing users, you will need to go into the user profile and update their 2FA method.
2. Select 2FA via authenticator app on the user
When creating a new user, or editing an existing user, you as a Super Administrator or higher will have the option to define which 2FA method should be enforced for the user. The selected method will be enforced the next time the user logs in.
When Office administrators create new users, the office default will be used.
REVIEW 2FA METHODS ACROSS YOUR USER LIST
On the Users page, you can review the 2FA method used by all users in your Qondor environment.
RESET A USER'S 2FA AUTHENTICATION (LOST ACCESS)
If a user has lost access to their 2FA authenticator app, a Super Administrator can reset their 2FA setup when editing the user profile.
Clicking "Reset 2FA" will prompt the user to set up 2FA via an authenticator app the next time they log in.
❗NB: Remember to delete previous Qondor 2FA entries on the users' devices if resetting their 2FA setup.