This guide explains how to:
Enable program authentication per user phone
Assign a program to multiple participants at once
Enable feedback for activities
Personalise programs using merge tags
👉 Watch the Advanced Program webinar to learn more about advanced setup, personalised programs, feedback, and merge tags.
Requirements
Each participant must have a unique and valid phone number in the Phone field.
Participant status must be Attending.
One or more programs must already be created in the project.
Step 1: Set program authentication to per user phone
Go to Program → Settings → Authentication
Select Per user phone
Click Save
When enabled, each participant must enter their phone number to access their personal program.
Important
Each participant must have a program assigned (see Step 2)
Phone numbers must be unique within the project
Participant must have status Attending
Step 2: Bulk assign a program to participants
Don’t have registration in Qondor?
If you are not using Qondor registration and want to import participants instead, you can easily do this by importing a list.
👉 Learn how to import participants
Go to Participants
Select the participants you want to update
Click Bulk edit
In Choose fields to update, select Program
Choose the program to assign
Click Confirm
💡 You can also bulk update participant status to Attending if needed.
Step 3: Enable feedback on program activities (optional)
You can collect feedback from participants on specific activities in their personal programs.
Program feedback requires authentication set to Per user phone or Per user login code.
Go to Program → Settings → Authentication and select Per user phone (if not already set).
Make sure each participant is assigned to a program (see Step 2).
Go to Program → Files & Feedback
Click Add question, type your question, and choose whether to collect responses as a star rating or comment
In each relevant program, edit the activities and check Enable feedback, then save.
Participants can then rate or comment directly from their program, and you can view all responses under Program → Reports.
Step 4: Use merge tags to display participant information in programs
Create or identify relevant Participant custom fields (for example Group assignment, Table number, Meal choice)
Make sure program authentication is set to Per user phone or Per user login code
Open the program and click Merge tags in the text editor
Insert the desired fields where you want information to appear
The participant’s data will automatically display in their program and update instantly if the booking changes.
Examples of useful merge tags
Group or category for activity scheduling
Table number at dinner
Meal choice or dietary information
Troubleshooting
Participant cannot access the program
Check that status is Attending.
Verify that the participant has a valid phone number in the Phone field.
Confirm that the number is unique — duplicate phone numbers are not supported.
Wrong or incorrect phone number
Participants must log in using the same number registered in Qondor.
If the number is incorrect, update it in the Phone field and confirm it’s unique before retrying.
Program information missing
Make sure merge tags are added correctly in the program text.
Check that participant custom field data exists in the booking.
Participant sees the wrong program
Verify which program is assigned to the participant under Participants.