Skip to main content
Form booking confirmation email

Define the booking confirmation email that is sent to bookers after registering

Nitu Kaur Sabbharwal avatar
Written by Nitu Kaur Sabbharwal
Updated over a week ago

Go to Form builder --> Click confirmation email on the left-hand side pane to access this view ↘️

Uncheck "send email to booker" and save if you do not want a confirmation email to be sent automatically to bookers after completing their registration. If you do, continue with the following:

  • Send copy to: (optional) enter an email address to copies of a booking confirmation to, for example a group email.

  • Email sender: Specify sender name and email. Sender email should be the email address you want to receive email replies and nondelivery reports to. Spam note: The risk of confirmation email being classified as spam is higher if you choose an email address other than your own domain.

Email body

  • Insert the Booking login link into the email text (found under Merge tags --> Booking --> Login link). If you do not need to include the login link, then check "login link not required." You need to do this to be able to save Form Settings.

  • If bookers should be able to make booking changes themselves, this link must be included in the email.❗

    💡Click the hyperlink --> then the link icon - to change the display text for the booking login link.

  • You are able to send a test email to yourself as the project manager, to see how the email looks before you activate the booking form. Note that you will not receive any active login_link as you are not a registered booker on the form.

    Confirmation pdf

  • Choose to add a logo to appear on pdf booking confirmations. You can upload your company logo or your customer's, if required. (N.B. To set a default logo for all new projects, just contact us and we'll set it up!)

    Calendar event

  • Consider adding a calendar event to the confirmation email. The calendar event can be customized with a name, date and time just like a normal calendar invite.

Did this answer your question?