WHAT ARE MERGE TAGS
❔A merge tag is a placeholder you can insert into Project templates, Offers, Forms, Programs, Text templates and email/SMS communication in Qondor to display specific information. While these merge tags appear as text between square brackets in Qondor, ⬇️
they are automatically replaced with the relevant data (such as Office, Project information, Customer or Participant details) when viewed by the end recipient.
A specific example could be the customer or the participant's name. The highlighted texts displayed in the screenshot below show where merge tags have been added.⬇️
📌Update: Date merge tags in offer emails, offer pages and participant forms are displayed in the enabled language with months displayed in full. For example "26. januar 2026" in Norwegian and "26 January 2026" in English. This replaces the previous compact English-only format as shown in the screenshots (e.g. "26Jan22").
WHY USE MERGE TAGS
🤵Personalization - for better service
Provide a personal touch by using the recipient's names or including details unique to them.
🔄Automation - saving time
Insert and update content dynamically and avoid manually finding and inputting it for each recipient.
✔️Consistency - quality assuring
Ensure the right data is inserted and goes to the right recipient.
📧 Bulk Sending - maximise efficiency
Reach multiple recipients with a single message (email/SMS) dispatch.
WHERE CAN I USE MERGE TAGS
Office settings - Superadmins and Superusers can standardise office information
Project templates - Superusers can standardise project templates
Participant email and invitation dialog - Project managers can use merge tags for personalised and efficient email communications.
Offers - Project managers can use merge tags for personalised offers
Forms - Project managers can use merge tags to standardise forms
Programs - Project managers can use merge tags to include participant information in Programs
HOW TO INSERT A MERGE TAG
Look for the Merge tags button in a text editor, it is displayed in the top toolbar. Click this and simply insert the desired merge tag. See below:
💡How to use merge tags in email subject lines
To insert a merge tag into an email's subject line, you must do the above first. Then copy and paste the merge tag into the subject line:
