WHAT ARE MERGE TAGS
❔A merge tag is a placeholder you can insert into Project templates, Offers, Forms, Programs, Text templates and email/SMS communication in Qondor to display specific information. While these merge tags appear as text between square brackets in Qondor, ⬇️
they are automatically replaced with the relevant data (such as Office, Project information, Customer or Participant details) when viewed by the end recipient.
A specific example could be the customer or the participant's name. The highlighted texts displayed in the screenshot below show where merge tags have been added.⬇️
WHY USE MERGE TAGS
🤵Personalization - for better service
Provide a personal touch by using the recipient's names or including details unique to them.
🔄Automation - saving time
Insert and update content dynamically and avoid manually finding and inputting it for each recipient.
✔️Consistency - quality assuring
Ensure the right data is inserted and goes to the right recipient.
📧 Bulk Sending - maximise efficiency
Reach multiple recipients with a single message (email/SMS) dispatch.
WHERE CAN I USE MERGE TAGS
Office settings - Superadmins and Superusers can standardise office information
Project templates - Superusers can standardise project templates
Participant email and invitation dialog - Project managers can use merge tags for personalised and efficient email communications.
Offers - Project managers can use merge tags for personalised offers
Forms - Project managers can use merge tags to standardise forms
Programs - Project managers can use merge tags to include participant information in Programs
HOW TO INSERT A MERGE TAG
Look for the Merge tags button in a text editor, it is displayed in the top toolbar. Click this and simply insert the desired merge tag. See below:
💡How to use merge tags in email subject lines
To insert a merge tag into an email's subject line, you must do the above first. Then copy and paste the merge tag into the subject line:
