Please contact support@qondor.com or your account manager (CSM) before selecting or setting up a Payment service provider in Qondor to verify the following:
The provider meets your business needs and is fully supported in Qondor.
The provider aligns with your preferred payment methods and currencies.
This ensures a smooth setup and the best experience for both you and your customers.
PREREQUISITES / ACCOUNT
To use Stripe as your online payment processor in Qondor, you’ll need to set up a Stripe account.
STEP 1: SET UP STRIPE
Essential Stripe settings
There are a few important settings you need to configure in your Stripe Dashboard to ensure the integration works as expected.
Payout schedule
The Payout schedule must be set to automatic in the "Bank accounts" settings:
Statement Descriptor
Set your statement descriptor in Stripe to identify your business, e.g. to "Acme inc". Qondor will automatically add a payment reference as a suffix to identify the payment to ensure transactions are easily identifiable on customer bank statements.
The statement descriptor set in Stripe is followed by an asterisk (*).
Qondor adds a suffix that includes the Payment ID, prefixed with the letter "Q".
For example, if the statement descriptor in Stripe is "Acme inc" and the payment is number 10001, the final descriptor will appear as:
Acme inc* Q10001If the statement descriptor becomes too long, Stripe will automatically shorten it to fit within the allowed length. E.g. if you use "Acme inc travel company", Stripe will shorten the name you've set in Stripe to prioritise the payment reference:
Acme inc trave* Q10001
Testing
We recommend testing payments with a small amount and reviewing your bank statement to ensure the statement descriptor is set as intended.
STEP 2: QONDOR SETUP
Once you've created a Stripe account, you will need to connect the account to Qondor and select Stripe as your office's online payment processor.
How to connect Stripe to Qondor:
In Office settings, click the 3 dotted menu on the right hand side:
i. Then select Online Payments
2. Select Stripe from the dropdown and click Connect Stripe:
3. If prompted, log into your Stripe account to confirm the connection to Qondor:
4. Once connected, you will receive a verification in your browser that confirms a successful connection.
5. In Office settings, a message will display to indicate that your Stripe account is now connected to your office in Qondor.
📩 Get in touch if you have any questions regarding Stripe or online payments.