To engage your participants and create added value to an event, send SMS to participants to ensure a personal touch and even happier customers!
Below you can see specifically where you can send SMS from, how to define your message, send and track it.
Note: Twilio is Qondor's SMS provider. Click here to view a list of countries that support alphanumeric sender ID. If your recipient number is not on this list a fallback number will be used instead.
WHERE DO I GO TO SEND SMS TO PARTICIPANTS?
You can send SMS to participants from the Participants menu, from Bookings, from a specific booking, or from a list.
Send from "Participants"
(you can use text search to filter recipients if needed):
Send from "Bookings" (if you have a registration form)
(you can set a filter or search to narrow down the list of recipients):
Send from Booking details on a specific booking
Send from a list of Participants
(you can also search in the list to narrow down the list of recipients):
DEFINE YOUR MESSAGE
Type your message and add any tags for personalised information or a program link.
If you include more than 160 characters in your message, the cost of sending the message will increase. You will be notified when you write long messages. We advise you to keep your messages short if you want to keep costs down.
We advise not to use shortened links from for example bit.ly, which may cause receiving telecom operators to stop the message from reaching the receiver due to security measures, even though the SMS has status sent in Qondor.
"Sender" can be specified in Office settings, but can be overridden per project in Project settings under General settings. Custom SMS sender must consist of only letters and digits and must contain at least one letter, and the maximum length is 11 characters. Read more about Custom SMS sender here.
HOW MANY SMS HAVE BEEN SENT?
An overview of SMS messages sent per project can be found in Project details:
An overview of SMS messages sent for your office can be found in Office settings (available to Office admins):
HISTORY OF SENT SMS - COMMUNICATION CENTER
Everywhere you can send SMS, you see a menu option for "Communication center". Here you can see all SMS and emails sent from the project. It is filtered on today, but you may filter on for example All and only view SMS and not emails sent. By clicking the eye icon to the right you can view full details for the message sent.