Overview of emails sent from Qondor

Who is the sender of emails and who receives them directly and as a copy (CC) or blind copy (BCC)

Written by Nitu Kaur Sabbharwal

Updated over a week ago

Offer emails

Send Offer

Sender name/email	Main email sender (Office, Team, Project manager or Custom), set in Project settings
Receiver	Customer contact persons selected by the Project manager
CC recipients	None
BCC recipients	Office copy email (CC of the first email sent if there are multiple recipients)

Offer confirmations

Sender name/email	Main email sender (Office, Team, Project manager or Custom), set in Project settings
Receiver	Logged in user. If the Project manager is logged in and accepts the offer, they will receive the email.
CC recipients	All Project leaders in the project and the main email sender set in Project settings
BCC recipients	Office copy email

Customer Contact Person comments on an Offer in Customer Web

Sender name/email	Customer Contact Person
Receiver	All Project Managers in the Project
CC recipients	"Email to use in the Project" set in Project settings
BCC recipients	Office copy email

Project manager comments on an Offer in Admin Web or Customer Web

Sender name/email	Main email sender (Office, Team, Project manager or Custom), set in Project settings
Receiver	Main Customer Contact Person
CC recipients	None
BCC recipients	Office copy email

Booking emails

Booking confirmation and Booking cancellation emails

Sender name/email	Participant email sender (Office, Team, Project manager or Custom), set in Project settings under Communication & Language
Prefilled with	Main email sender, if no participant email sender is set
Receiver	Booking contact person
CC recipients	Confirmation copy address if set on the Project
BCC recipients	Office copy address if set in Office

Booking emails (Booking list, Booking details and Lists)

Sender name/email	Participant email sender (Office, Team, Project manager or Custom), set in Project settings under Communication & Language
Receiver	Booking contact person and/or participants
CC recipients	None
BCC recipients	Office copy email receives a copy of the first email sent

Booking invitations

Sender name/email	Set in the invite window
Prefilled with	Participant email sender, set in Project settings under Communication & Language
Receiver	The invitee(s). One email is sent per invite.
CC recipients	None
BCC recipients	Office copy email

Invoices

Customer & Booking Invoices from Admin Web (Both Offer and Form)

Sender name/email	Main email sender (Office, Team, Project manager or Custom), set in Project settings
Receiver	Chosen recipients
CC recipients	None
BCC recipients	Office copy email

Booking invoices from Participant Web

Sender name/email	Main email sender (Office, Team, Project manager or Custom), set in Project settings
Receiver	Main Project leader
CC recipients	Project invoice copy address
BCC recipients	Office copy email

Credit card payments

Credit card payments from Admin Web

Sender name/email	Main email sender (Office, Team, Project manager or Custom), set in Project settings
Receiver	Chosen recipients
CC recipients	None
BCC recipients	Office copy email, Office CC receipts email

Credit card payments from Participant Web

Sender name/email	Main email sender (Office, Team, Project manager or Custom), set in Project settings
Receiver	Main Project Manager
CC recipients	Project invoice copy address
BCC recipients	Office copy email, Office CC receipts email

Other

Password reset

Sender name/email	noreply@qondor.com
Receiver	The user who chose to reset the password
CC recipients	None
BCC recipients	None

Name reporting reminder

Sender name/email	noreply@qondor.com
Receiver	Main Project Manager
CC recipients	Office sender email Team email (if the project has a team set in Project settings)
BCC recipients	Office copy email

Useful information

If "Office sender email" is empty "Office email" will be used instead
If "Office name" is empty "Office sender email" will be used instead. Otherwise "Office email" will be used.
Each project has two senders. The main email sender is used for offers and invoices. The participant email sender is used for invitations, registration confirmations, and participant and booking emails. If no participant email sender is set, the main email sender is used.

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