A booking confirmation email is more than just a receipt — it's a key point of reference that many attendees will save and revisit leading up to your event. That’s why it’s worth taking a moment to get it right. Including essential information such as event details, timing, location, and contact info for questions not only helps set clear expectations but also ensures your attendees feel confident and well-prepared. A well-crafted confirmation email can reduce confusion, cut down on support queries, and create a smoother experience for everyone involved.
Go to Form builder --> Click confirmation email on the left-hand side pane to access this view ↘️
Don't want bookers to receive a confirmation? Uncheck "send email to booker" and save if you do not want a confirmation email to be sent automatically to bookers after completing their registration.
Send copy to: (optional) enter an email address to send copies of a booking confirmation to, for example a group email.
Email sender: Specify sender name and email. Sender email should be the email address you want to receive email replies and nondelivery reports to. Spam note: The risk of the confirmation email being classified as spam is higher if you choose an email address other than your own domain.
Email body
What information do you want the bookers to receive after registering through the form? Include any important details in the confirmation email that you think will be useful for them to be aware of after submitting their registration.
Use Merge Tags to make the content of the email personalised for the recipient
💡 Pro Tip! Use the 'Booked product information' Merge tag to display specific product information in the booking confirmation email.
Insert the Booking login link into the email text (found under Merge tags --> Booking --> Login link). If you do not need to include the login link, then check "login link not required." You need to do this to be able to save Form Settings.
If bookers should be able to make booking changes themselves, this link must be included in the email.❗
Click the hyperlink --> then the link icon - to change the display text for the booking login link.
You are able to send a test email to yourself as the project manager, to see how the email looks before you activate the booking form. Note that you will not receive any active login_link as you are not a registered booker on the form.
Confirmation PDF
Choose to add a logo to appear on PDF booking confirmations. You can upload your company logo or your customer's, if required. (N.B. To set a default logo for all new projects, just contact us and we'll set it up!)
Calendar event
Consider adding a calendar event to the confirmation email. The calendar event can be customized with a name, date and time.
Want to add more customised content to a calendar invite? Create your own invite through Outlook instead!Here's how you do it:
Go to your Outlook Calendar and create a New Appointment.
Give the appointment a title, start & end times, location and add any text or content to the body that you would like. Save & close.
Go to File > Save As > Save the appointment as an iCalendar file on your PC.
In your Qondor Project, go to Project > Files > Upload Files and select the appointment.
Click the file and select 'Make public' to create a link.
Copy the public link and go to Form > Builder > Confirmation Email and insert the link in the Email body.
When bookers click the link, the customised appointment will be added to their calendars.
Note! This process is only applicable for Outlook users.