If your Qondor office is linked to a Payment Service Provider (PSP) you are able to collect online payments both from Customers and Bookers through Qondor.

This article describes how Qondor scenarios where you have used two or more Payment Service Providers (PSPs) in one project.

BOOKING PAYMENTS: IDENTIFY PAYMENTS WITH OLD PSP

If a PSP that is no longer connected to the Office has been used to perform a payment, the PSP name will be indicated behind the payment type.

Booking invoicing:

Booking details:

BOOKING PAYMENTS: CREATE CREDIT NOTES WITH OLD PSP

In Bookings where payments have been made with the previously connected PSP, Qondor will not be able to create refund transactions in the booking.

Here's how you resolve this scenario:

  1. Adjust the Booking by removing the item that should be refunded

  2. Adjust the balance if needed through additional payments.

  3. Go to Booking Invoicing to create a credit note for the Booking.

  4. Refund the amount manually outside of Qondor

Screenshot of a Booking Financial Details in this scenario:

CUSTOMER PAYMENTS: IDENTIFY PAYMENTS WITH OLD PSP

If a PSP that is no longer connected to the Office has been used to perform a payment, the PSP name will be indicated behind the payment type:

CUSTOMER PAYMENTS: CREATE CREDIT NOTES WITH OLD PSP

In Projects where Customer payments have been made with the previously connected PSP, Qondor will not be able to perform automatic refunds.

Here's how you resolve this scenario:

1. Click the red Credit icon to open the dialogue for crediting the payment

2. Write your internal credit email, select recipients, and click Credit to confirm:

3. Upon success, a credit payment will be created:

4. Refund the amount manually outside of Qondor

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