When using Nets Easy, Worldline or Stripe as your PSP in Qondor, you can perform a partial or full refund to a booker directly in Qondor including a complete VAT calculation. When performing refunds as described in this article, the refunded amount will be returned to the booker's credit card.
PERFORM A CREDIT CARD REFUND IN QONDOR
In my scenario, Mr. Mason Thomas has:
Purchased 2x Tickets for Øyafestivalen 2022 and paid through credit card
Requested a refund for one of the tickets
The following guide will show you how to remove the product, add the ticket back to the available allotment, adjust the booking balance including the correct VAT articles, and refund the amount back to his credit card! 😊
1. Open the booking through edit booking from the Booking Details:
2. Reduce the number of tickets from 2 to 1 on the product in question:
3: On the Summary page, make sure to remove the NON-REFUNDABLE transactions for the products you would like to refund:
4. In the Booking Financial details the balance is negative and the online payment refund section is visible. Click Create under create an online payment refund to adjust the booking balance and refund the booker credit card in the payment service provider:
5. If the refund is successful Qondor will create a credit note, the payment will be Refunded, and the booking balance will be adjusted accordingly:
6. Note that no credit note email is sent to the booker automatically. If you would like, you can download the credit note in the Financial details, and attach it in an email to the booker.
GOOD TO KNOW
💸 Credit card refunds are automatically refunded back to the credit card!
💡 The "Create Online Payment refund" button is only visible if the booking balance is negative and Credit card is a form of payment in the booking.
STRIPE ACCOUNT SETTINGS TO ENSURE REFUNDS
To be able to perform a refund there has to be a positive balance on the Stripe Account. If the balance is negative the refund will be pending and can be a dispute payment after a certain number of days.
There are no fees to refund a payment, but Stripe’s fees on the original payment will not be returned in case of a refund.
More information about pending refunds due to insufficient funds
More information about handling negative balance in your Stripe Account
If you want to perform a manual refund, for example refunding the booker for a discount you can do this through manually adding a negative additional payment.