The Product owner is responsible for ensuring a smooth onboarding process including best practice and communicating suggestions for further development in the platform and request for improvements.
From the day when the contract to use Qondor as a project management platform is signed, the tasks for the Product owner starts. The nature of the tasks differ during the stages of implementing Qondor: pre-onboarding, training, go live and when in full production.
The factor of success is very much dependent on the preparations made in the planning stage. It is also wise to involve more people in the process who knows about the everyday work and which challenges need to be solved.
The Customer Success Team at Qondor will help and guide you through the process to find the best solutions although there are many business decisions that your company need to discuss internally and decide upon.
See our guide below with factors you should consider and steps you can take to ensure your success using Qondor.
PRE-ONBOARDING
Define possible work processes in play and how they can be implemented when going live in Qondor.
Use the eagle perspective and try to visualize the entire workflow rather then getting in to the nitty-gritty.
Test the Qondor Platform and decide which modules are vital to include in the initial training.
Evaluate the need of integrations with other systems.
TRAINING
Set goals on what the desired outcomes are going to be after the training.
Participate in the training to understand the platform and emphasise the importance of the change of a project management tool has internally.
Be "all ears" to ideas that pop up during the training.
Responsible for "best practices" in Qondor to correspond with the total value chain in the organisation.
GO LIVE
The Go live and production phases are the result of the planning and training.
Be aware of things that need adjustment due to unforeseen needs or plans not being materialised.
Be attentive to notice the real "wow-effects" of the platform which the users for sure will talk about.
Set goals for each module of the platform being rolled out.
PRODUCTION
Keep setting goals and follow up the progress.
If a new module is implemented explain the reasons why, make a hard transition making sure the new alternative is the only one for consistency.
Oversee the total value of the entire process and platform change rather than the smaller work around that also might be there.
FURTHER DEVELOPMENT AND TRAINING
Align the needs from the Superusers and set priorities according to what is at the top of the list.
Keep contact with the Qondor Customer Success Manager to discuss developments and growing needs.
Update and adjust "best practices" due to updates and developments in Qondor or input from the users.
Due to all the touch points mentioned above, the Product owner is a crucial role. Together with the Superusers they put working with Qondor into motion and decide how their teams should use Qondor, from the first day the platform goes live. The Qondor team will help as much as possible by showcasing different solutions, recommend processes based on previous experience and being a constructive discussion partner to ensure expected value is delivered.