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Communicating with bookers and participants

How to communicate with participants and where in Qondor you can send messages from

Stine Karlsen O'Connor avatar
Written by Stine Karlsen O'Connor
Updated over a week ago

You can send emails or SMS to bookers and participants from Qondor.

Emailing is available to everyone. SMS must be purchased. If you don't have SMS in your office, you can order SMS here.


Send emails/sms to participants

When handling participants, you can view participants and bookers in the Participants module. Here you can also send a message to one or multiple participants and even segment your communications per status, category/group, etc.

Go to Participants --> select the participants --> click email/SMS

Invite participants to register

Send email invitations to participants you would like to invite as well as send reminders to those who have not used their invitation yet. You can also save a draft of the email you would like to send.

Go to Participants --> select the participants --> click Invite


Send emails/SMS to all bookers

Use this if you want to send messages to all contact persons/participants, bookings with a particular status, bookings who have not completed final payment and/or name reporting.

Go to Form --> Bookings --> click email or SMS

Qondor will generate emails to the bookings displayed in your booking list based on your search/filter. Choose to send to contact persons if you only have single bookings. If you have multibookings, choose contact persons and participants if you want everyone in the bookings to receive the email, or only contact persons or only participants, depending on who you want to receive the email. Do not worry, no email will be sent yet :)

You can then define email subject, and text, add attachments and booking confirmations. Choose “Send only to me” if you want to see how the email looks before sending it to recipients. Note that the test email will not include an active login link, as you as an admin are not an actual participant.

Send to one booker

If you want to send a message to a particular booker, go into the booking and click email or SMS (SMS will only display if it is available in your office and registered in the booking).

Send a cancellation email

If you want to inform the contact person that the booking is cancelled. If any fees apply you can add a link which will show the booker the outstanding balance and send him to the payment page in Qondor.

Open booking -> click the three dots --> Cancel booking -> Send email and cancel booking


Send messages based on participants’ booking selections.

You can search in a list, and Qondor will send messages to those bookings displayed in the list based on your search. You will get a Send email or Send SMS dialogue where you can specify the content.

Go to Lists -> View list -> Email / SMS


In Project -> Communication Center, you can can view your communications log, an overview of emails and SMS sent from Qondor.


❗ Note that sending several thousand emails in one operation may cause issues and delays so should be avoided. We recommend sending large amounts in bulk of up to 1000 per operation. You can for example filter on Last name and include participants with last names starting with a range of letters, depending on the total amount of recipients you are sending to. 

Contact Qondor Support if you are unsure of how to handle your scenario.

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