Tickets inserted through the Ticket API can be attached to a transport product in Qondor, and can also be included in invoicing using the Invoice API.
Ticket information can also be displayed to customers in your Offers.
Attach tickets to transport products
If the ticket metadata contains a Qondor project number it will automatically be listed in the "Attach tickets" dialogue in any transport product in the project. You can Search by ticket number, PNR or traveller name.
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If the ticket for some reason isn't connected to the project you need to check the "Include tickets not linked to this project" box
After adding the ticket to the transport product you're able to adjust the sales price:
💡 Good to know
It is also possible to insert the travel class via the API. The input field will suggest the following classes: Economy, Business, First, 1st and 2nd.
If a product has a ticket attached, then the ticket icon will appear next to the product. This helps Project managers to easily identify which products have tickets attached from Offer admin. If you hover over the icon, a popup will appear where you can see if the price on the ticket matches the product price.
Display ticket information on Offer customer web
If tickets are attached to the transport product, it is possible to display the ticket information for your customer in an Offer.
Contact support@qondor.com if you would like to enable this feature.
Invoicing tickets
For transport products with tickets, all price lines (the total product price multiplied by the quantity) are validated against the total ticket sales price. This ensures accurate and consistent price validation during invoicing.
Show ticket info in the invoice specification
When issuing the invoice specification, you have the option to add a table with ticket information within the PDF:
See tickets that haven't been invoiced yet
The Tickets page lists the flight tickets on a project's transport products, so you can check that every one ends up on an invoice to your customer. It's built for offices with a ticket integration. You can also add tickets by hand, but you fill in the ticket details for each one yourself.
Where to find it
Open a project, go to Project and choose Tickets. The page needs switching on for your office. Contact your Customer Success Manager to get it set up.
What the page shows
Only tickets that haven't been invoiced yet, by default. Change the Status filter to see invoiced tickets too, with their invoice number.
Traveller, PNR, ticket number, transport product, purchase price, taxes, sales price and status. Product category also shows if your office uses product categories.
Reissues next to the original ticket for the same traveller.
A UATP badge on tickets that are paid to the supplier but not yet invoiced to your customer.
Filter and export
Filter by status, transport product or product category, or search by traveller, PNR or ticket number. Click Export to Excel to download exactly what you see, for example for BSP reconciliation.
Good to know
The page shows tickets on transport products you invoice on the offer. Products that participants pay for through their booking aren't included.
Crediting or deleting an invoice puts its tickets back on the list.
A ticket added to a product that's already been invoiced shows as not invoiced.
API flowchart for technical resources
The flowchart below describes how Qondor handles tickets all the way from inserting them through the Ticket API until the invoiced transport product is available in the Invoice API.
