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Emergency messages

Register emergency contacts and quickly identify and inform affected customers in case of emergencies.

Stine Karlsen O'Connor avatar
Written by Stine Karlsen O'Connor
Updated over a week ago

Working in the travel and events industry means you may sometimes find yourself in crisis situations beyond your control. Whether it’s a sudden airline strike affecting thousands of travellers, or an incident or natural disaster where quick communication is critical, it’s important to be able to respond swiftly and effectively.

The Emergency messages feature in Qondor helps you reach the right people fast — whether you need to share urgent updates, check in with travellers or provide alternative arrangements.

IN CASE OF EMERGENCIES

Qondor gives you the tools to identify and communicate with those affected:

  • Register emergency contact information per project
    Ensure each traveller has an emergency contact saved in their booking.

  • Search for projects by location or ongoing dates
    Quickly find out which travellers might be affected based on where they’re going or when.

  • Send emergency messages via email or SMS
    Notify emergency contacts across multiple projects at once, directly from Qondor.

  • Get a full overview of sent messages from your office.
    See what’s been sent, to whom, and when.

REGISTER EMERGENCY CONTACT INFORMATION PER PROJECT

In Project settings, you can register an emergency contact per project. This is someone who is responsible for the security of people involved, like the company's risk manager. This person will be the recipient of emergency messages.

If you only have one contact person on the project, this person will automatically be set as the emergency contact. In Project details you can view who is the emergency contact on the project.

SEARCH FOR PROJECTS AND ENABLE EMERGENCY OPTIONS

In Project search, you can search and filter on the projects you want to communicate with. Check the "Show emergency options" box to be able to send emergency messages and see previously sent emergency messages in your office. 


SHOW ONLY ONGOING PROJECTS

Click the Filter ONGOING button to perform an instant search with today's date for all confirmed projects. This will display all ongoing projects.

Tip! Place your cursor over the Emergency contact name and you will see the email address and phone number registered on that contact:


SEND EMERGENCY MESSAGES

In Project search, select which projects you would like to communicate with by checking the box on each row. After making your selection you can either send an email or SMS to the emergency contact(s).

Send emergency SMS

When sending an SMS, the sender will automatically be the Custom SMS sender for your office, but you may change this. You can add [tags] with the projectname, project number and the emergency contact name to make the message more personal when sending to several projects in one operation.

What it looks like for the emergency contact receiving the SMS

Send emergency email

When sending an email, the sender will be the defined email sender for each project, taken from Project settings -> Communication & language. You can change it to a custom sender instead, but you should use an email address with your own sender domain to limit spam issues. You can use [tags] like [emergencyContactName] and [projectName] to make the email more personal when sending to several projects in one operation. 

Create template texts for more effective and quality assuring messages

For emails, you can use a text template instead of creating a brand new text each time an emergency happens. Access the Templates menu in the Emergency email dialogue and use templates as you do elsewhere in Qondor. Read more about Templates.


SEE ALL EMERGENCY MESSAGES

In Project search, click "View emergency communication" to access the Emergency communication centre.


In the Emergency communication centre, you are able to view all emergency messages sent from your office. By default, the filter is set to today, so remember to change this to 'ALL' if you want to see the complete history.

All emergency messages sent are also logged in the Communication centre on each project.

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