Understanding Qondor’s core terminology will help you work efficiently across projects, offers, customer communication and financial follow-up.
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This article provides clear explanations of the key concepts you will encounter in Qondor.

A Qondor Office is the foundation of your organisation’s production environment. Every Qondor environment contains at least one office, and this is where all operational activity is managed. The office is the space in which users are created, settings are administered, customers and suppliers are maintained, and projects are created and delivered.

The office configuration determines how Qondor behaves for everyone within that environment. It defines the office’s identity, sets the rules for reporting and pricing, controls email senders and text templates, and holds the standard terms and conditions. It also governs defaults such as language and regional settings. Together, these elements ensure a consistent and structured way of working across all projects and users in the office.

A project represents any customer request you manage in Qondor, such as an event, meeting, incentive, conference or group travel enquiry.
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We recommend creating a project for every customer request, even if it is not confirmed or is later cancelled, to ensure accurate reporting and full business overview.

A Project Manager is a Qondor user responsible for managing the customer request from initial enquiry through to project closing. Each Project Manager has a unique login to access the platform and work on projects.

Each project requires at least one Project Manager, who is responsible for managing the request from initial enquiry through to project closing. This includes communication with both customers and suppliers. You can register as many Project Managers on a project as needed, and all assigned Project Managers will see their projects under My Projects and appear in reporting.
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Project Status indicates where a project is in its lifecycle and is an important filter used on the search page and in reporting.
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There are four project statuses in Qondor: Pending, Confirmed, Finished and Cancelled.

Every project in Qondor has a Project Number, which acts as the unique reference for the request.
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Your office can choose whether project numbers are:

Project templates are standard Qondor projects that have been marked as templates.

👉 Project Templates for standardised content

The customer is the organisation or company that the request originates from. Every project must be connected to a customer.

A Customer Contact Person is the individual at the customer organisation who you collaborate with on the project. They receive the offers you publish in Qondor and can be sent the direct link to view them. Depending on your office settings, the contact may either log in to access Customer Web or be taken straight to the page from their emailed link. Each project must have at least one contact person, but you can register as many as needed.

An offer is an online proposal or budget created for your customer in response to their request.

Projects may contain one or several offers, depending on the scope of work. Offers can be used for:

Customers view and respond to offers via Customer Web.

Customer Web is the customer-facing page for each project, where all published offers and optional project content are presented, such as itineraries, participant lists, files, images, information pages or external links.

You can tailor Customer Web to match the project's needs and customer expectations.

Read more about how to use this page as an Event Webiste for your customer.

Offer statuses reflect the customer’s response on the product lines in the offer and help you track progress:

Unit In

The supplier or internal cost per unit. The the cost is entered in your local currency or a foreign currency. This value is automatically converted to your office or project selling currency.
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Unit Out

The price per unit charged to the customer. If a margin percentage is used, Unit Out is calculated from the Unit In value to achieve the required margin.
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Margin %

The percentage difference between the customer price (Unit Out) and the supplier cost (Unit In).
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Total In

The total supplier or internal cost for the product line. Qondor calculates this by multiplying the quantity by the Unit In value.
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Total Out

The total customer price for the product line. Qondor calculates this by multiplying the quantity by the Unit Out value.
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Revenue

The financial gain generated from the product line. Qondor calculates revenue as the difference between Total Out and Total In.

VAT Articles

VAT Articles define how VAT is applied to prices in Qondor. They ensure that each cost line uses the correct VAT rules and, depending on your internal processes, may also be used to map prices to the appropriate category or resource code in your back-office systems.
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A VAT Article includes a name or code, a description, a VAT percentage, and a VAT percentage fee. The VAT percentage controls the VAT applied to the cost or price, while the VAT percentage fee is used to calculate VAT on the margin (the difference between Unit In and Unit Out). The name or code appears on invoices, while the description is for internal use when selecting the correct article.

The term “VAT” is used in Qondor regardless of the sales tax terminology used in your region.
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Total VAT

The total VAT applied to the cost line. This includes VAT calculated on the supplier cost (Total In) as well as any VAT applicable to the revenue portion.

Commission

A commission is a fee earned for facilitating a booking or transaction. In Qondor, Commissions are calculated from the total product in-price (either excluding or including VAT).
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👉 Detailed Guide: Commissions in Qodor.

Total Profit

Calculated as:
​Revenue + Commission

Savings

The difference between the current price and the originally quoted price.
Useful for demonstrating achieved cost reductions or negotiated value.
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👉 Savings in Qondor: Showcase your value to your customers

The Project Ledger provides a structured and transparent overview of key financial figures including sales, costs, revenue, commission, profit and VAT.
It offers a clear and immediate indication of how your project is performing financially.

Click here to read more: Project Ledger