OVERVIEW

A billing model determines how product prices appear on customer invoices and how revenue is tracked in your reports.

Qondor offers three billing models:

Standard - Full pricing with markup (default)
Pass-Through - No markup, only total incl. VAT shown
Referral - All prices hidden, customer pays supplier directly

💡 Good to know: Standard is the default billing model. Pass-Through and Referral must be enabled for your office - contact us to request activation.

STANDARD BILLING MODEL

The default billing model for all products. Use Standard when your company purchases from suppliers and resells to customers with a markup.

How it works

All prices (excl. VAT and incl. VAT) appear on customer invoices
Margin = Out Price - In Price
Customer pays your company, you pay the supplier
Included in Project Ledger invoiced revenue

Invoice appearance

Standard products display full pricing on invoices:

Product description
Quantity and unit price
Total excluding VAT
VAT amount
Total including VAT

When to use

Most products and services you resell
When you want to earn margin on the sale
When you handle payment collection from the customer

PASS-THROUGH BILLING MODEL

Use Pass-Through when you act as an intermediary without adding markup. The product appears on your invoice, but only the total including VAT is shown to the customer.

📌 Note: Pass-Through must be enabled for your office. Contact us to request activation.

How it works

Only "Total incl. VAT" appears on invoices
No markup allowed - In Price must equal Out Price
Customer pays your company, you pay the supplier
Included in Project Ledger invoiced revenue

Invoice appearance

Pass-Through products display limited pricing on invoices:

Product description
Total excl. VAT shows as "-"
VAT shows as "-"
Total including VAT (the only visible amount)

When to use

Handling bookings on behalf of clients without markup
When you need the item on your invoice but don't want to reveal cost structure
Agency arrangements where you facilitate but don't profit from specific items

Requirements

Must be enabled for your office - contact us to request activation
Product must be set to "To be paid by Customer"
In Price and Out Price must match (no margin)

REFERRAL BILLING MODEL

Use Referral when you refer customers to a supplier and earn a commission, but the customer pays the supplier directly. All pricing is hidden from your documents.

📌 Note: Referral must be enabled for your office. Contact us to request activation.

How it works

All prices show as "-" on invoices and documents
Customer pays the supplier directly
Your commission is tracked separately
NOT included in Project Ledger invoiced revenue

Invoice appearance

Referral products display no pricing on invoices:

Product description
All price columns show "-"

When to use

Affiliate or referral arrangements
When customers book and pay suppliers directly
Travel agent scenarios where you earn commission but don't handle payment
Partnership arrangements with commission structures

Requirements

Must be enabled for your office - contact us to request activation
Product must be set to "To be paid by Customer"
Customer makes payment directly to the supplier

COMPARISON TABLE

Feature	Standard	Pass-Through	Referral
Default model	Yes	No	No
Requires activation	No	Yes	Yes
Price excl. VAT on invoice	Visible	Hidden (-)	Hidden (-)
VAT on invoice	Visible	Hidden (-)	Hidden (-)
Total incl. VAT on invoice	Visible	Visible	Hidden (-)
Markup allowed	Yes	No	Commission only
Who receives payment	Your company	Your company	Supplier
In Project Ledger invoiced	Yes	Yes	No
Payment terms	Any	To be paid by Customer	To be paid by Customer

HOW TO ENABLE PASS-THROUGH OR REFERRAL

Pass-Through and Referral billing models must be enabled for your office by Qondor.

To request activation:

Which billing model(s) you need: Pass-Through, Referral, or both
Which office(s) require the billing model(s)

Once activated, the new billing model options will appear in the Billing Model dropdown when editing products. You can manage other office-level defaults in Office settings.

💡 Good to know: These settings are office-specific. If your organization has multiple offices, please specify each office that needs access.

HOW TO APPLY A BILLING MODEL TO A PRODUCT

Once billing models are enabled for your office, you can apply them to individual products.

Steps

Open the product in your project
Locate the Billing Model field
Select the appropriate model: Standard, Pass-Through, or Referral
Save the product

For Pass-Through products

Set the billing model to Pass-Through
Ensure payment terms are set to "To be paid by Customer"
Set In Price equal to Out Price (no markup)

For Referral products

Set the billing model to Referral
Ensure payment terms are set to "To be paid by Customer"
Enter your commission amount in the designated field

IMPORTANT THINGS TO KNOW

❗ Warning: Once a product has been invoiced, you cannot change its billing model. Select the correct billing model before generating invoices.

📌 Note: Pass-Through and Referral require the product to be set as "To be paid by Customer". If this payment term is not selected, these billing models will not be available.

📌 Note: If you clone a product to an office that does not have Pass-Through or Referral enabled, the billing model will automatically revert to Standard.

Project Ledger reporting

Standard and Pass-Through products appear in your Project Ledger invoiced revenue
Referral products do NOT appear in invoiced revenue (payment goes directly to supplier)

Commission tracking

Referral product commissions are tracked separately from regular revenue. Check your commission reports to monitor referral earnings.

FAQ

Which billing model should I use if I'm unsure?

Use Standard. It's the default and works for most scenarios where you purchase from suppliers and resell to customers.

Can I have different billing models on the same invoice?

Yes. Each product can have its own billing model. A single invoice can contain Standard, Pass-Through, and Referral products.

Why can't I select Pass-Through or Referral for my product?

These billing models must be enabled for your office. Contact us to request activation. Also ensure the product's payment terms are set to "To be paid by Customer".

Will Referral products affect my revenue reports?

Referral products are excluded from invoiced revenue in the Project Ledger since your company doesn't receive the payment. Commission is tracked separately.

Can I change the billing model after saving a product?

Yes, you can change it any time before the product is invoiced. Once invoiced, the billing model is locked.