Two-factor authentication (2FA) adds an extra layer of security to your users accounts by asking for two types of verification. Each time they log in they will need to enter their password and provide a unique code. This powerful method reduces the chances of unauthorized access, protects against password-related issues and strengthens defences against phishing attacks. By using 2FA, you can significantly improve your online security and better protect your personal and financial data.
ℹ️ Refer to this section if 2FA via the authenticator app is not appearing.
The Authenticator app option will only appear if it has previously been set for that user.
If the Authenticator app is set as the default 2FA method in Office settings, it is possible to activate 2FA for new users.
If the Authenticator app option is not appearing/is not enabled as default in Office settings, please contact support@qondor.com for assistance.
SETUP STEPS FOR ENABLING 2FA FOR YOUR USERS
1. Verify the default 2FA method for the Office (if not already enabled).
In Office settings, in the General tab, under Miscellaneous, you can find the setting for "Default 2FA method". If this setting is not set to "Authenticator app", contact support@qondor.com and our team will do it for you.
Once enabled by our support team, any new users created from that point on will have this setting as the default.
This setting does not affect existing users. For existing users, you will need to go into the user profile and update their 2FA method.
2. Select 2FA via authenticator app on the user
When creating a new user, or editing an existing user, you as a Super Administrator or higher will have the option to define which 2FA method should be enforced for the user. The selected method will be enforced the next time the user logs in.
When Office administrators create new users, the office default will be used.
REVIEW 2FA METHODS ACROSS YOUR USER LIST
On the Users page, you can review the 2FA method used by all users in your Qondor environment.
RESET A USER'S 2FA AUTHENTICATION (LOST ACCESS)
If a user has lost access to their 2FA authenticator app, a Super Administrator can reset their 2FA setup when editing the user profile.
Clicking "Reset 2FA" will prompt the user to set up 2FA via an authenticator app the next time they log in.
❗NB: Remember to delete previous Qondor 2FA entries on the users' devices if resetting their 2FA setup.